What do I do if my printed product was not delivered?

Jeff Montgomery -

Many of the less expensive shipment methods like USPS Media Mail can take a long time for delivery. You are saving money on freight but these shipping methods can take up to four weeks in some cases. Also, at this time, most shipments to Canada are processed from the UK, and can take two to three weeks for delivery.

Please keep in mind that our books are not printed until an order is placed. The printing process typically takes two to five days, and then shipment commences once the book is printed.

If your order hasn't been delivered more than a month after the shipping date, we can consider it to be lost in the mail.  If that is the case, please let us know the title and order number so we can investigate further.

For the quickest response, please use the Contact Us link from the bottom of each site page to report any customer issues.

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