If there is a download link in your order for a product, but clicking on that link doesn't cause your download to begin, please try these steps to correct the issue.
Please disable any firewall or download accelerator software as well as any pop-up blockers you may have and try your downloads again. If that doesn't help, you may want to try a different internet browser. We suggest you try the Chrome or Firefox browser. FireFox is available here - http://www.mozilla.com/en-US/firefox/. Firefox is free software that does not have any spyware or malicious programming and almost always works with our site.
If you still can't get them, please let us know what Internet provider you are using and we can look for another solution. If you are using HughesNet, please check for another article specifically for HughesNet users that should help solve your problem.